Terms & Conditions
Effective Date: April 27, 2025
Thank you for choosing Banrock Plumbing. By engaging our services or visiting our website at
www.banrockplumbing.com, you agree to the following Terms and Conditions. Please read them
carefully.
1. Acceptance of Terms
By requesting or accepting services from Banrock Plumbing, you acknowledge and agree to be
bound by these Terms and Conditions.
2. Definitions
– Customer: The individual or entity requesting services from Banrock Plumbing.
– Services: Plumbing services provided by Banrock Plumbing.
– Goods: Parts, equipment, and materials supplied by Banrock Plumbing.
– Quote: A written estimate provided for services.
3. Scope of Work
Banrock Plumbing provides residential and commercial plumbing services, including installation,
maintenance, repairs, and emergency call-outs.
4. Quotes, Estimates, and Variations
– All Quotes are based on information available at the time of issue.
– Final charges may vary depending on the actual work performed.
– Any variations or additional work will be communicated and must be approved before proceeding.
5. Call-Out Fees and Emergency Rates
– A standard call-out fee may apply to all service visits.
– Emergency call-outs (after-hours, weekends, and public holidays) attract premium rates disclosed
at the time of booking.
– If Banrock Plumbing is unable to access the property due to the Customer’s actions or omissions,
a call-out fee may still apply.
6. Payment Terms
– Payment is due upon completion of services unless otherwise agreed in writing.
– We accept cash, credit/debit cards, and electronic transfers.
– Credit/debit card payments are securely processed via Stripe, with applicable transaction fees set
by Stripe.
– Late payments may incur interest charges aligned with prevailing market interest rates, subject to
change without notice.
7. Cancellations and Rescheduling
– Appointments may be cancelled or rescheduled with at least 24 hours’ notice.
– Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
8. Customer Obligations
– Provide safe and clear access to the worksite.
– Secure all pets and children away from the work area.
– Clear under-sink cabinets, vanities, and related areas prior to our arrival.
– Maintain security of the premises before, during, and after our attendance.
– Disclose any known site risks, hazards, or issues that may affect service delivery.
9. Goods and Materials
– Banrock Plumbing retains ownership of all supplied materials and equipment until full payment is
received.
– Risk of loss or damage passes to the Customer upon delivery and installation.
10. Warranty
– We provide a 12-month warranty on labour performed by Banrock Plumbing.
– Parts and materials carry warranties provided by their suppliers or manufacturers.
– Please contact us directly for any warranty claims regarding parts supplied by us.
– Warranty claims must be made promptly and are subject to inspection.
– The warranty excludes claims arising from misuse, neglect, acts of nature, customer-supplied
parts, or pre-existing issues.
11. Risk and Insurance
– Banrock Plumbing maintains appropriate insurance coverage.
– Customers are responsible for the overall condition and safety of their site.
12. Liability and Indemnity
– We exercise reasonable care and skill in providing our services.
– We are not liable for any indirect, incidental, special, or consequential damages.
– Customers agree to indemnify Banrock Plumbing against any losses arising from their breach of
these obligations.
– We operate in accordance with current plumbing and gas standards.
– If existing work is found to be non-compliant, we are obligated to report it to the relevant
authorities.
– Non-compliance may result in the shutdown of utilities until issues are rectified.
13. Subcontracting
We reserve the right to subcontract any part of the services without prior notice to the Customer.
14. Force Majeure
We are not responsible for any failure or delay in service delivery due to circumstances beyond our
reasonable control, including natural disasters, extreme weather events, strikes, or governmental
actions.
15. Website Usage
– Content on our website is for informational purposes only.
– Unauthorized use of the website or its content may result in legal action.
16. Privacy Policy
We respect your privacy. Personal information collected is used solely for delivering our services
and will not be shared without consent, except as required by law. Please refer to our Privacy Policy
for further details.
17. Governing Law
These Terms and Conditions are governed by the laws of the state in which Banrock Plumbing
operates.
18. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Updates will be posted on
our website along with the effective date.
Contact Us
Banrock Plumbing
Email: banrockplumbing@bigpond.com
Phone: 0447081768
Need help with your hot water system? Contact Banrock Plumbing today to book an inspection or request a quote. Call